Returns without giving a reason are available to private customers only; businesses cannot return purchased goods without a reason.
A buyer may return goods bought from the Restockfurniture.lv online store within 14 days of delivery without giving a reason. If the goods were bought in the store and the restockfurniture.lv site was used only for payment with the “Purchase in store” collection option, the purchase is not considered an online purchase and the online return rules do not apply.
The buyer must bring returned goods to the SIA BMF Distribution warehouse at Krustabaznīcas iela 11 k-24, Riga, tel. +371 27711188.
If you would like to exchange an item, please contact us first on +371 27711188 to agree on the options. Where possible the item will be replaced, otherwise the buyer returns the unwanted item and places a new order.
To return an item, send a request in free form to info@restockfurniture.eu. Include your details, the item, the purchase date, whether you want a different item or a refund, and the bank account for the refund.
You have the right to return goods if:
- you have not opened the item being returned (opening the packaging to inspect the item is not considered a breach);
- the goods have not been used and have not lost their appearance (does not apply to faulty goods) – you may inspect and try the item to the same extent as you could in a store before buying;
- the packaging was damaged or lost its commercial appearance in transit (you may refuse it on delivery, stating the reason on the delivery note);
- you are not satisfied with the shape, size, colour, model or set of the item – you may exchange it for an equivalent item of a different size, shape, colour, model or set, or return it.
Goods returned within 14 days must:
- be in the original, undamaged packaging received from the seller; damaged packaging is not accepted;
- not be damaged by the buyer or show more signs of use than would result from inspection in a store;
- not have lost their commercial appearance (clean, undamaged label, protective film in place and other elements of the original set);
- be complete, exactly as delivered to the buyer;
- the buyer is responsible for returning the goods and for the shipping costs;
- if the reason for return is poor quality or you received the wrong item, we will replace it with an item of proper quality or refund the amount paid.
Refunds for returned goods:
Refunds for returned goods are made by bank transfer to the account given in your request within 14 working days.
The seller is not responsible for a missed or delayed refund if the buyer has provided incorrect details.